{"meta":{"database":"Global Social Engineering Impact Database","license":"CC BY 4.0 — attribute to Netarx Social Engineering Incident Database","url":"https://global-social-engineering-impact-da.vercel.app/incidents/2025-stellantis-confirms-customer-data-stolen-from-salesforce-platform"},"incident":{"slug":"2025-stellantis-confirms-customer-data-stolen-from-salesforce-platform","title":"Stellantis confirms customer data stolen from Salesforce platform","date":"2025-09","date_precision":"month","year":2025,"victim_org":"Stellantis","sector":"Manufacturing","country":"Netherlands","primary_vector":"Vishing (Voice Phishing)","secondary_vectors":["Vendor / Supply Chain Impersonation"],"ai_involvement":"No AI reported","ai_notes":"","outcomes":["Data Breach","Extortion"],"loss_usd":null,"loss_kind":null,"loss_note":"","records_affected":null,"threat_actor":"ShinyHunters / Scattered Lapsus$ Hunters (claimed)","summary":"Stellantis, the automaker behind Jeep, Chrysler, Dodge and Peugeot, confirmed in September 2025 that a third-party service provider supporting its North American customer service operations was breached and customer contact information was taken. Reporting tied the incident to the Salesforce data-theft campaign; the ShinyHunters-linked group claimed to hold around 18 million records, a figure Stellantis did not confirm.","how_it_worked":"The campaign this incident is attributed to relied on telephone social engineering rather than exploitation. Callers rang employees at the target or its outsourced customer-service provider, presented themselves as internal IT or the SaaS vendor's support team, and asked the employee to complete an app-authorisation flow in the Salesforce tenant, reading out a connection code that linked an attacker-controlled OAuth application. The abuse of trust was twofold: an authoritative internal-sounding voice and a legitimate-looking vendor consent screen. Employees believed they were resolving a support ticket. The authorised app then allowed bulk extraction of CRM contact records, followed by a private extortion email.","lessons":"Third-party contact-centre staff need the same OAuth-consent restrictions and caller-verification rules as internal employees; consent screens should not be reachable by ordinary support accounts.","confidence":"Reported","sources":[{"title":"Automaker giant Stellantis confirms data breach after Salesforce hack","url":"https://www.bleepingcomputer.com/news/security/automaker-giant-stellantis-confirms-data-breach-after-salesforce-hack/","publisher":"BleepingComputer"},{"title":"Stellantis confirms data breach involving customers' contact information","url":"https://www.engadget.com/big-tech/stellantis-confirms-data-breach-involving-customers-contact-information-194136744.html","publisher":"Engadget"}],"entry_type":"incident","url":"https://global-social-engineering-impact-da.vercel.app/incidents/2025-stellantis-confirms-customer-data-stolen-from-salesforce-platform"}}